Installation

How easy is it to install TELIFU Service?
Installing TELIFU Service is very simple. If you have a cable modem attached to either your computer or a router, you can have TELIFU Service up and running in about 15 minutes. If you're installing TELIFU Service using DSL or have special requirements, your installation may involve a few added steps, but it is still relatively easy. If you have any questions or difficulties, you can always get help by contacting our TELIFU Customer Support.

Step 1: Install TELIFU Adapter
To install the TELIFU adapter, follow the instructions below.

• Insert one end of standard RJ-45 Ethernet cable (included) into the WAN port. The other end of the cable should be connected to internet via you DSL/Cable Modem.
• Insert the power adapter cable into the 12V power adapter cable receptacle. Ensure that the power adapter jack is snugly attached to the TELIFU phone adapter
• Insert a standard RJ-11 telephone cable into the phone port
• Connect the other end of the cable to an analog telephone
• Wait for 20 seconds and you can start making phone calls
• If you want to network your computer, insert one end of the standard RJ-45 Ethernet Cable (not included) into LAN port of Telifu Adapter and the other end into your computer's Ethernet port *

Step 2: Make Or Receive Calls

Making calls from Host Country (India, Pakistan, Europe etc) to Home Country (US/Canada)

1) Pick up the phone and dial 1-Area Code-Phone Number. So if an individual's phone number in the US is 510-123-4567, then your family/friends in India would dial, 1-510-123-4567

Getting Started

What are all the costs associated with TELIFU Service?

TELIFU Service Package

How do I sign up for TELIFU Service?
You can sign up for TELIFU service online. Or if you would rather speak to a representative who will walk you through the online sign up process, contact TELIFU Customer Support.

Can I get a phone number from another area or city?
Yes, you can get a TELIFU Anywhere Number. An Anywhere Number allows you to choose a number with an area code outside your local calling area. During sign-up, you are given a choice of nationwide area codes.

Please refer to available plans for more details.

Can I get a phone number from another country?
Sure you can. Currently the following countries phone numbers are available. Since we have limited quantity of numbers available, the country you are looking for may not be available and costs per country area codes may vary.

Billing

I heard that taxes associated with Internet phone service are significantly less than with regular phone service. Is this true?
Presently, Internet phone service is classified as an "interstate enhanced service" that is exempt from state regulation, as well as from state and local fees and taxes that apply to traditional telephone companies. Congress and the Federal Communications Commission (FCC) have initiated proceedings regarding the regulation of Internet phone services, which may affect future tax policies.

What taxes and surcharges will I have to pay for with TELIFU?
Currently there are no taxes, however you are liable to pay a small regulatory of $2.49 each per month.

Will I receive a paper invoice?
No, you will not receive a paper invoice. TELIFU will automatically bill your credit card and send you an email notice that your account had been charged. For account and call detail information, you can view your invoice and your payment history by logging into your My TELIFU account.

When will my credit card be charged?
You will first be charged on the date that your TELIFU equipment is shipped. You will then be charged automatically either monthly or annually based on your monthly usage and plan anniversary.

What payment options are available?
TELIFU accepts PayPal, Visa, MasterCard, and American Express. You must use a credit card to purchase TELIFU Service. You may also use a debit or check card, as long as it works like a credit card (carries a Visa or MasterCard logo on the front).

What if I want to discontinue my TELIFU Service?
If you choose to discontinue using TELIFU Service, simply notify Customers Support.
You are NOT required to return your equipment FIRST in order to terminate your service. Call customer support, cancel the service and then return the Telephone Adapter to your nearest TELIFU restocking depot. A processing fee of $29.99 will be assessed.
However, if you are canceling within the first 30 days of purchase, you qualify for our 30 Day Risk-Free Guarantee and no charges* will be assesed.

Please refer to Terms of Service for more details.

How do I change the credit card number that I have associated with my TELIFU account?
You can change your billing address information through your My TELIFU account :

• Log into your My TELIFU account
• Click the Edit Billing Information
• Scroll down to the Credit Card Information section and click Change
• Enter in your updated credit card information and click Save

How do I update my billing address information?
You can change your credit card information through your My TELIFU account :

• Log into your My TELIFU account
• Click the Edit Billing Information
• Click the Change button under Billing Address
• Enter  your updated address and click Save

How can I view my most recent invoice online?
Follow these steps to view your most recent invoice online from your My TELIFU account :

• Log into your My TELIFU account
• Click the Account Balance
• Select statements from the menu
• Click the View Invoice Details link under the Current Invoice Summary Section

How can I view previous invoices online?
Follow these steps to view your previous invoices online from your My TELIFU account :

• Log into your My TELIFU account
• Click  the Account Balance
• Select statements from the left hand menu
• Underneath the Previous Invoice Summary section, click on the View Invoice Details link beside the invoice that you would like to see

Traveling & Moving

Can I travel with my TELIFU Service?
One of the great benefits of TELIFU Service is that you can take your number anywhere in the world. Bring your TELIFU equipment with you and connect it anywhere that you get a high-speed connection. You'll be able to make and receive calls as if you were home. 

Cancellation Policy

Prior to returning the Device to us, you must obtain a valid Return Authorization Number (RMA) from our customer care department, which can be reached at support@TELIFU.com or 1-877-7-TELIFU. Please refer to Terms Of Use for more details. Failure to obtain RMA will result in returns processing fees of $29.99 and cost of return shipping of $9.99.

Cancel during Trial Period:

• Trial period is defined as 250 minutes of free calling (inbound & outbound) or 30 days of free calling, which ever comes first.
  
• If you need to cancel, simply call Telifu Customer support and close your account. No cancellation charge will be assessed. We thank you for giving us an opportunity to serve you. Setup Fee and Shipping Charges (if applicable) will be refunded.
  
• Please note, that it is expected that the VOIP Adapter is returned in original working condition excluding normal wear within 14 days of expiry of trial period.
  If not returned within 14 days, a recovery fee of $69.99 will be assessed.